Job Details
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**Part-time Customer Experience Advocate - Remote Birmingham**
Birmingham, AL / Customer Experience Contact Center / Part Time The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against lifes uncertainties. Regardless of where you work within the company, youll be helping provide protection and peace of mind when our customers need it most.
This position is up to 18 hours per week -- total hours may vary week to week. The days/hours of this position will potentially vary due to business need and schedule availability, but key shifts we are expecting to offer are Monday-Friday, from **9:00a-3:00p.** There is potential for some hours scheduled outside of these key shifts, but overall, our Customer Experience Center is open between Monday-Thursday, 7am-6:30pm. and Friday 7:00am-5:00pm Central time.
The salary for this position is $ per hour. There are no benefits associated with this position. Protective will provide equipment, however, you must meet the work from home requirements which includes a distraction free work space and internet speeds with a minimum of 10 mbps download and 5 mbps upload speeds. You m ust be available to begin training on April 11, 2022. **Competencies / Skills Required:**
+ Computer Skills Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly and is able to work with multiple computer systems in a fast-paced environment.
+ Listening Skills - Listens attentively and actively, asks clarifying questions and manages distractions and interruptions.
+ Dependability Works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements
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**Qualifications:**
+ Call Center experience preferred but not required
+ Prior customer service experience (minimum 12 months)
+ High school graduate or equivalent
+ Able to meet minimum department standards within a specified period of time
+ PC experience with knowledge of Microsoft Office
+ Available to work assigned schedule up to 18 hours Mon-Fri 9am-3p central time
+ Availability to be flexible with hours during our peak seasons or volume spikes between 7a-6:30p
+ **Available to attend training beginning April 11, 2022**
This position is a Virtual/work from home position subject to our virtual workplace standards.
***All candidates must complete a background check to include drug screen.***
At Protective, we are committed to providing an inclusive culture where all employees fully contribute and thrive. We have always been a values-driven culture. Doing the right thing and serving people are part of our DNA, and we believe that valuing and embracing different backgrounds and perspectives is what makes us unique.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.
We aim to protect our employees' wellbeing through a broad benefits offering. We protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with paid time off, paid parental leave, short-term disability, and a cultural observance day. We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and matching in 401ks. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protectives platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Companys benefit plans.