Job Details
** B2C Customer Care Associate**
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* Location: Pella, Iowa
* Employment Type: Full-Time
* Salary: $15.00 Hourly, paid every Friday
* Insurance: Full medical and dental, beginning the first of the month after date of hire, as well as flexible spending account benefits, plus counseling and support services available to each and every team member
* Vacation and PTO: mental and physical breaks are fundamental for the health of our people
* Annual Incentive Plan (AIP): annual award paid out mid-February based on shared success
* 401k Profit Sharing: Pella will give back a portion of pre-tax profits to add to your retirement portfolio; you are also enrolled in a 6% personal 401k contribution
* Stay busy. You and your team are engaged in customer interactions your entire shift, solving problems and answering inquiries about service and products for individuals from all backgrounds.
* Flexible shift. Depending on your schedule, shift times will vary to ensure we meet customer needs.
* Career advancement. There will never be a dull moment when it comes to learning new processes and building your portfolio to be a driven and successful customer experience expert.
* Team Environment. Working in a team-based environment, you will be collaborating each day to solve issues, learning more for yourself each day to educate and drive results for all customers.
* Great benefits to suit your life and any bumps along the way Pella has your back!
* Answering inquiries via phone 90-100% of your day
* Obtaining working knowledge of all products and applicable procedures
* Communicating intelligently and accurately with consumers on technical issues
* Analyzing information, exercising problem solving skills, and being equipped with a high degree of professionalism to ensure customer needs are met
* Maintaining detailed and accurate record of all transactions
* Assisting with the training and mentoring of new personnel
**Job qualifications for the customer experience associate include but are not limited to:**
* One year in related experience or training, or equivalent combination of education and experience is desirable
* Proficient with Excel, Word, and Outlook
* Ability to type efficiently to utilize computer and phone systems simultaneously
* Strong verbal and written communication
**ADDITIONAL INFORMATION:**
* Customer Experience Center associates are available for shifts Monday-Friday from 7:00am-7:00pm with shift times depending on customer needsthis time includes a rotating Saturday.
* The opportunity for a quarterly shift bid will be performance-based.
* This role is uniquely hybrid in that there will be opportunities for onsite as well as remote work.
**PHYSICAL DEMANDS**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
**WORK ENVIRONMENT**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
**CONDITION OF EMPLOYMENT**
Pella Corporation is committed to workforce diversity. Pella is a Tobacco-Free Work Environment. Pella participates in E- Verify. Pella will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
**EQUAL EMPLOYMENT OPPORTUNITY**
Pella Corporation provides a working environment free of discrimination and harassment. Pella Corporation treats all persons equally, regardless of race, sex, religion, national origin, age , or disability, as each is protected under federal law. A number of states in which Pella operates have laws protecting classifications of t eam m embers not necessarily protected under federal law. Therefore, Pella also treats all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, mental disorder, veteran status, ancestry or handicap as each category is protected under a municipal ordinance or state law.