Job Details
**Summary:** The Stewardship Specialist Supports donor stewardship activities, including events, meetings and communication for the Missouri Botanical Gardens Development programs (including Individual, Institutional, Commemorative, and Planned Giving programs)
**Essential Duties and Responsibilities:**
* Composes, reviews, and edits letters as assigned, including acknowledgements and thank you letters.
* Maintains correspondence files (both electronic and hardcopy) in accordance with department procedures, and retrieves information as required.
* Responsible for managing and monitoring donor concierge phone line and email inbox, including providing timely responses and directing inquiries to appropriate staff member(s).
* Provides event support inclusive of planning, coordination, production of collateral materials, management of invitation responses, and onsite staffing.
* Maintains electronic department calendar, including scheduling, updates, and changes.
* Prepares internal and external correspondence, including generating daily reports.
* Manages directory of contacts and distributes as needed.
* Maintains and updates department databases and spreadsheets.
* May assist with travel arrangements.
* Provides support to the office and department staff.
* Behaves and communicates in a manner that promotes and fosters a culture of teamwork and cooperation, within the division and throughout the Garden, with co-workers, supervisors/managers, volunteers, visitors and employees.
* Performs other duties as assigned. Follow established policies and procedures in an acceptable manner.
**Supervisory Responsibilities:** None.
**Core Competencies**
* **Communication** : Combines listening skills, verbal and written communication skills and visitor relation skills.
* **Collaboration:** Incorporates teamwork, mutual respect, active engagement, cooperation and visitor focus.
* **Accountability:** Initiative to take ownership of responsibilities, the ability to prioritize and the working knowledge and skills to take action.
* **Problem Solving:** Blends problem solving skills, judgement and decision making skills along with creativity and resourcefulness.
* **Stewardship:** Merges the practical application of the Garden values and support for a positive organizational climate.
**Qualifications /Experience:**
* Minimum (3) years of related work experience.
* Demonstrates highest level of professional and ethical conduct, and ability to maintain confidentiality.
* Advanced keyboarding and data entry experience with ability to meet high level of accuracy.
* Customer service experience inclusive of in-person, written, and verbal communication skills.
* Requires exceptional organizational and follow-through skills, and a commitment to quality.
* Ability to write reports, business correspondence, and procedure manuals, evaluate and edit the content, structure, and format of a range of written materials.
* Strong attention to detail essential. Must be punctual, dependable, self-starter, and able to effectively multi-task.
* Ability to read and comprehend instructions and information to effectively execute and achieve results.
* Ability to successfully prioritize and manage multiple tasks simultaneously.
* Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination will be required.
* The requirements and duties listed are representative and not exhaustive of the knowledge, skill, and/or abilities required.
* Familiarity with fundraising concepts and best practices preferred.
**Education:**
* Bachelors Degree in Business, Communications, Nonprofit Management, or related field ?preferred .
* An equivalent combination of skills, education, and experience may be considered .
**Computer Skills** **:**
* Advanced proficiency in Microsoft Office Word, Excel, and Outlook required along with a familiarity with PowerPoint.
* Knowledge of Raisers Edge or similar donor database is a plus.
* Ability to learn and use new software programs as systems are upgraded.
* Internet research skills required.
**Other Skills and Abilities:** N/A.
**Language Skills:**
* Ability to communicate effectively in English (oral and written).
**Mathematical Skills** **:**
* Proficient H. S. Basic math skills; requires ability to perform addition, subtraction, multiplication and division; calculate percentages and decimals, etc.
**Reasoning Ability** **:**
* Requires ability to exercise independent judgment to apply facts and principles for developing approaches and techniques in fundraising communication, as well as problem resolution when necessary.
**Certificates, Licenses, Registrations:** N/A.
**Physical Demands:**
* Requires ability to make frequent telephone calls.
* Ability to utilize computer keyboard (typing) and sit for extended periods of the work day.
* Operates copier, printer, fax, computer, general office equipment.
* Must be able to lift and carry 20 lbs. when transporting supplies and assisting constituents.
* May be required to perform tasks at varying heights (i.e., step stools, etc.).
* Ability to move up and down stairwells (multiple MBG buildings have stairs); walk about facility frequently throughout work day; frequent standing, and reaching.
**Work Environment** **:**
* Indoor office setting; shared work space, office environment with multiple staff within the department, operate standard office equipment to include computer, copier, fax machines, and other equipment.
**Contacts with Individuals/Organizations inside/outside the Garden:**
* Garden staff, members, donors, volunteers, visitors, vendors.