Job Details
** Front Desk Agent**
** DoubleTree by Hilton Hotel Los Angeles Commerce Commerce, CA**
** Front Desk Agent**
* Share: Email
**Job overview**
The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures and federal, state and local regulations.
**What you will be doing**
* Process guest check-ins and room assignments following the hotels rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
* Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
* Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
* If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards.
* Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
* Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
**Requirements**
**Education and Experience:**
* High school education or related experience.
**Part-Time Benefits**
* Vision Insurance
* Supplemental Life Insurances
* Disability Insurance
* Identity Theft Protection
* AMAZING HOTEL DISCOUNTS!
* AND MORE!
* Share: Email