Job Details
Salary Range: $60-65k/year plus Bonus!
Position Summary
We are assisting a client in need of a Director for their Front Office Operations. The Director of Front Office is in charge of the overall management of the guest arrival experience. This position will supervise people who have different responsibilities. This position will oversee the planning and delivery of services contracted through the department, ensuring guest satisfaction and revenue goals are met/exceeded. The Director of Front Office will help plan and manage the budget for the front office department. This position will develop and maintain excellent relationships with external vendors and use those relationships to increase profitability and service. This position will also develop strong internal relationships and a strong network of resources.
The Director of Front Office will lead and motivate a team to go beyond departmental and Company goals.
Follows all guest service basics such as uniforms, nametags and proper guest greeting. Knows about hotel facilities and services to welcome and assist guests as needed. Ensures all communication with Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly way.
Essential Functions
Accommodations may be provided to enable individuals with disabilities to perform the essential functions.
- Train, cross-train, and retrain all front office personnel.
- Take part in the selection of front office personnel and breakfast attendants.
- Schedule the front office staff.
- Supervise work during shifts.
- Evaluate the job performance of each front office and pantry employee.
- Assist with F&B as necessary
Qualifications
- Associate degree or equivalent experience.
- Two to five years of customer contact and supervisory experience in the hospitality industry.
Working Conditions & Physical Effort
Work is normally performed in an interior hotel environment. While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax. Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds. The job requires close vision with or without corrective lenses.