Job Details
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Key Name Description Key Name Description Key Name Description -
- Customer Service Representative
Job ID 13714 **Customer Service Representative**
Regular We will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. For more information, please
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Job Overview and Responsibilities The role of the North American Customer Service Representative will function as a multi-skilled, highly agile, flexible and responsive member of a team with a primary focus for a customer base within the Solvay Oil & Gas GBU. This role will be a key member within our O&G team to support the growth and evolution of our business by managing with excellence every phase of our Order Management / Order-to-Cash Process; understanding and anticipating the needs of our customers and delivering highly responsive and reliable service to customers.
JOB RESPONSIBILITIES:
* Manage the end-to-end Order Management Process and controlling variances where they occur.
* Support and help drive Order Book fulfillment.
* Contribute to delivering against target OTIF / Service levels and collaborating with customers on Order Lead Time (Requested Delivery Date).
* Drive Order Readiness through achievement of targets on Invoice On Time, Invoice Accuracy, and Orders Entered within Two Business Days.
* Coordinate and work closely with our supply chain, sales, manufacturing teams and customers. Establish close collaboration and coordination with manufacturing facilities.
* Participate and contribute to key Customer Service effectiveness & efficiency projects.
* New account development, assisting new customers on products, SDS, certificates of analysis, shipping information
* Work with customers and end-users to ensure that product is used, stored, maintained, and transported according to label direction.
* Assist distributors and end-users in optimizing the efficacy of products in a manner consistent with environmental stewardship and protection.
* Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support
* Plan and modify product configurations to meet customer needs
* Monitor safety and regulatory compliance
Education and Experience
* Bachelor Degree or equivalent experience and at least 2 years customer service experience in a specialty chemical or related industry
Skills
* Exceptional customer service skills and the ability to manage conflict and diffuse situations to a satisfactory end.
* Advanced knowledge of systems and advanced computer skills. SAP order to cash required. Customer Relationship Management (CRM) experience a plus
* The ability to build strong internal and external relationships.
* A results driven orientation with strong prioritization skills and ability to get things done.
* Resourceful, well organized, highly dependable, efficient and detailed oriented.
* Exceptional analytical and problem solving capabilities.
* The capacity to quickly acquire technical and regulatory knowledge.
* Excellent written and verbal communication skills; Strong negotiation skills
* Knowledge of Finance operations and processes
* Well-developed emotional Intelligence & Self Awareness that fosters collaboration, strong interpersonal skills
* Demonstrated ability to share knowledge, and mentoring among team members.
Job ID 13714 Customer Service Representative Regular