Job Details
Opportunities with ProHealth Care, part of the Optum family of businesses. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion, and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect, and ensures high-quality care delivery to our patients. Join us in making an impact and discover the meaning behind Caring. Connecting. Growing together.Supports patient care delivery at Waukesha Memorial Hospital with a primary focus of our Patient Visitor department.This position is part time. Employees are required to have flexibility to work a holiday rotation in additional to the following 2-week rotation:Week 1: Sunday 8:00am - 2:00pm, Monday 7:00am - 1:00pm, Wednesday 1:00am - 5:00pmWeek 2: Monday 7:00am - 1:00pm, Wednesday 1:00pm - 5:00pm, Saturday 8:00am - 2:00pmIt may be necessary, given the business need, to work occasional overtime. Our office is located at 725 American Ave. Waukesha, WI 53188.We offer 4 8 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.Primary Responsibilities:Greets all patients and visitors at the facility entranceFollows exceptional patient experience guidelines and expectationsLook up patient appointments in Epic to ensure patient is escorted or directed to the appropriate location within the buildingCoordinates volunteers or personally escorts and transports patients, families and visitorsGives clear and concise way finding directionsHandles patient, family and visitor inquiries with appropriate and timely follow throughHandles incoming calls with appropriate and timely follow throughAssist florists with flower deliveries and donations (when within the hospital setting)Handles confidential information appropriately by protecting and disclosing information to only those authorized.Understands and follows all Patient Visitor departmental processes implemented.Prioritizes by assessing and analyzing information to identify immediate emergency needs.Provides wayfinding instructions and assists with hospital information as requested.Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed.Ensures revenue cycle integrity by understanding and updating/verifying all needs related to visitReschedule patients when required due to provider or department schedule changes, inclement weather or other operational issues.Effectively work scheduling reports, registries and work queues in EMR and payer-generated reports to meet the needs of the system.Exemplifies characteristics of a change agent to the meet the needs of the department.May perform other duties upon request.You ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma / GED or higher1+ years of customer service experience in an office setting or professional work environment1+ years of experience with Microsoft Office ProductsMust be 18 years of age OR olderAbility to work holiday rotationAbility to work a variety of shifts to support a 24-hour operation systemAbility to work 2-week rotation:Week 1: Sunday 8:00am - 2:00pm, Monday 7:00am - 1:00pm, Wednesday 1:00am - 5:00pmWeek 2: Monday 7:00am - 1:00pm, Wednesday 1:00pm - 5:00pm, Saturday 8:00am - 2:00pmPreferred Qualifications:Experience in a medical office or hospital admitting/registration officeKnowledge of medical terminologyExperience with electronic medical records systemSoft Skills:Excellent customer service skillsExcellent written and verbal communication skillsDemonstrated ability to work in fast paced environmentsAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone of every race, gender, sexuality, age, location, and income deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #RED