Job Details
Our enterprise-level client is seeking to add an IT Request Fulfillment Technician to work onsite in Celebration, FL. Please see below for full details:
Job Notes:
-3-6+ month contact / extensions and perm conversion possible with good performance.
-ASAP start date
-Onsite in Celebration, FL.
-Drug & Background required.
Responsibilities:
On site daily installations for all hardware that is being refreshed, reimaged or memory installed
On site Service Level desktop incident resolution for team members
Imaging and staging hardware
Wiping devices that are returned from the field for return to inventory
Install and configure software requested by client (MS Office 365, Adobe Creative Suite, VPN software, etc.)
Ticket management time manage all service level tickets that are assigned to individuals. Update and close tickets. Requires ability to remote into PC's to download software and troubleshoot
Post Validation Support Support the appointments that cast members request for remote support after they receive their new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software, adding network drives to needing a device reimaged or replaced.
Lift, carry and transport computer equipment
Skills:
Proven 3-5 years of PC desktop/laptop field deployment work with large scale operations
3-5 years hands on experience with SCCM, TCP/IP protocols, Active Directory, and Exchange
3-5 years hands on experience with Win 7, Win 10 and MAC OS.
Experience with Ticket monitoring systems (Service Now)
Hands on with large scale windows migration activities
Proficient use of Microsoft Office Products (word, excel, powerpoint)
Strong customer service skills (face to face)
Strong communication skills ( team members and team leaders)
Ability to work under minimal supervision
Ability to work and multitask in a fast-paced and deadline-driven environment
Detail Oriented
Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka Big Name - think big banks, big pharma, etc.).
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Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.