Job Details
Description
Find your new career with a team of HEROES, who are ordinary people doing extraordinary things for seniors. We are dedicated to giving back and supporting our team members, local community, and others worldwide. Come join a team with (6) Industry Best of the Best Awards and help us put People First Always. Come see why The Stratford is certified as a Great Place to Work!
Now accepting applications for a Concierge / Receptionist. This position is quite often the first contact for prospects, guests, and family members and supports sales efforts by effectively handling incoming sales calls, tours and provides a warm and welcoming experience for guests. The Concierge provides telephone and administrative support for all departments in the community.
We look forward to meeting you!
POSITION SUMMARY: The Concierge is the Director of First Impressions of the community and quite often the first contact for prospects, guests, and family members.
ESSENTIAL FUNCTIONS:
- Greets, engages and assists residents, family members, guests, and visitors in a vibrant, courteous and professional manner.
- Answers internal and external telephone calls, pages & walkie talkie.
- Promotes programs, outings and events, encourages participation, and assists residents and/or guests with registration.
- Supports community sales efforts by engaging visitors and prospective residents, collecting information, and promoting Senior Living Communities as a great place to live.
- Maintains building security, monitors security systems, including the emergency call system, and responds accordingly.
- Manages the operation and maintenance of all office equipment and communication devices (i.e. call transfers).
- Manages mail and newspaper delivery.
- Assists Business Office Manager with ordering and maintaining adequate inventory of office and community supplies.
- Participates in and attends all required in-service training sessions.
- Maintains HIPPA standards and regards all medical or healthcare information pertaining to residents & employees as confidential.
- Other duties as assigned.
COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:
Technical Skills - Individual must demonstrate current and ongoing competence in tasks assigned which indicates a specialized skill in this area above and beyond the average. Must demonstrate knowledge & frequent use of computers & Microsoft Office.
Communication - Demonstrates an ability to effectively and regularly transfer information to necessary parties to improve the quality of her work and to provide her supervisor with actionable, accurate data.
Initiative - Is self-motivated and personally competitive. Wants to achieve for the good of the Company and her team. Seeks additional work when they have capacity. Demonstrates an ability and desire to bring new ideas and solutions to their supervisor on an ongoing basis.
Flexibility - The ability to quickly adapt to changing conditions. The ability to navigate obstacles with ease, aplomb and professionalism.
Interpersonal Skills - Focuses on solving conflict, not blaming; listens to others without interrupting; keeps emotions under control; remains open to ideas and tries new things
Teamwork - Balances team and individual responsibilities; encourages others and asks for help when needed. Exhibits patience and compassion.
Professionalism - Ensures product is delivered on time and is of the highest quality. Assumes responsibility for mistakes. Presents themselves in a manner which enhances the brand image. Understands that no information is truly private and conducts online or social networking activities accordingly.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds the Company's Guiding Principles:
o People First, Always
o We Exist to Serve our Members
o We Have a Responsibility to be Full