Job Details
Job Type
Full-time, Part-time
Description
At Infinity, we take pride in our commitment to Energy, Excellence and Execution by providing 'Life Changing Experiences' for our employees. As a recipient of several prestigious workforce awards from the Detroit Free Press, Des Moines Register and Corridor Business Journal, including the "Top Workplaces Award" and "Coolest Places to Work", we encourage you to join Infinity's exceptional workforce and become part of our award-winning culture.
We have a casual dress code; a fun break room and we sponsor activities and events that connect employees with each other and give back to our local communities.
Why Work for Infinity?
We offer a blend of competitive hourly base pay + commission
We offer paid time off for vacation, personal and sick days; along with 7 paid holidays
Retirement 401(k) + match after 6-months of employment. 100% vested immediately
Partnered with best-in-class Blue Cross Blue Shield Health Benefits, eligible for full time employees
Professional development and career pathing opportunities available - we promote from within
Our award-winning training program starts day 1 and will be there to support you as you grow
We have a strong 10X culture that we certify all team members on
Role Overview
Infinity has partnered with a leading home warranty provider and is seeking highly motivated and driven individuals to join this growing program. Candidates who have a background in B2C sales and are driven by providing excellent customer experience can step into this role and make an immediate impact.
Requirements
Responsibilities:
Outbound calling using a provided lead list
Identify coverages, eligible coverages and upsell the customer to additional products.
Accurately disclose terms and conditions to ensure customer comprehension.
Effectively execute required call strategy, with active listening and excellent customer service skills, to maximize conversion opportunities.
Utilize strong communication skills, including clear enunciation.
Willingness to accept constructive feedback and make necessary improvement.
Meet and exceed all program KPIs.
Reliable attendance.
Perform other related duties as assigned.
Ideal Candidate & Qualifications:
1 year of contact center experience preferred
2 years or more of sales experience preferred
Ability to maintain broad knowledge of client products and services
Comfortability in using multiple technology systems, effectively
Think quick and rebuttal objections
Passion for delivering exceptional customer experiences, by executing with energy and excellence
Ability to project a positive and professional attitude towards all customers
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Ability to lift up to 10 pounds, if necessary.
Salary Description
15/Hr + Commission