Job Details
Halvik is a highly successful company that puts people first, and we are looking for someone just like you. We are committed to delivering smarter IT-driven solutions bolstered by quality and innovation to help our customers succeed. Come be a part of something truly special!
With a focus on delivering an amazing customer experience to our Federal Government customers, the Customer Service Representative (CSR), plays a key role in executing NASA SEWP's award-winning customer service, by providing efficient and effective support via phone, email and live chat.
Positioned on the front-line of support, the CSR works within a collaborative environment, composed of the Customer Care and Order Management departments, cross-training on multiple tasks to provide primary and back-up support.
DUTIES AND RESPONSIBILITIES:
- Triage and manage incoming calls, email and live chats to address and resolve customer inquiries
- Exhibit excellent communication skills, with an ability to listen, probe and present solutions effectively
- Document and manage tickets through our customer support application (ServiceNow)
- Demonstrate attention to detail with a consistently high level of accuracy in reviewing and entering orders into the database
- Serve as the customer advocate, communicating feedback to address problems and improve customer support processes
- Deliver the highest level of service, creating a 'surprise and delight' effect for our customers
- Perform other duties as assigned
- Flexibility to work extended hours (including some weekends) during the peak ordering season (August and September)
- Customer Training and Event Support - Optional travel involved (less than 10%)
EXPERIENCE/SKILLS/EDUCATION:
- High School diploma plus 2 years of customer service experience in a business environment or college degree
- Quick learner with effective problem solving abilities
- Proficient Microsoft Office skills, with fluency using desktop and web-based applications, is required
- Familiarity with customer support tools (ServiceNow) and US Government contracting experience is desirable
Halvik offers a competitive full benefits package including:Company-supported medical, dental, vision, life, STD, and LTD insurance
Benefits include 11 federal holidays and PTO.
401(k) with company matching
Flexible Spending Accounts for commuter, medical, and dependent care expenses
Tuition Assistance
Charitable Contribution matching
Halvik Corp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.