Job Details
We are seeking a highly organized and experienced Project Manager and Event Coordinator to join our team. This role will be responsible for hosting our experts weekly at our San Diego office and managing the logistics of their visits.
The ideal candidate will have prior customer service and hospitality experience, exceptional organizational skills, and a proven track record in project or event management. If you are a natural problem solver with excellent interpersonal skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
Responsibilities Lead expert engagement activities in San Diego, including:
- Hosting experts and ensuring a welcoming and professional experience
- Creating a personalized experience for each expert
- Supporting sessions, ensuring that events run smoothly and have been organized to the highest standards
- Scheduling, coordination, and oversight of weekly qualitative research sessions, including:
- Ensuring the appropriate pre-work to understand study goals is complete
- Acting as a liaison to product, research, and leadership teams
- Recruiting experts for in-person study sessions; coordinating and scheduling study sessions with product and service teams
- Booking and coordinating travel arrangements for experts
- Manage scheduling, track feedback, and report out status and performance updates for the on-site program
- Collaborate with cross-functional teams to ensure successful event outcomes Provide additional support to the Expert Experience & Insights team, including: - Support and moderate qualitative research
- Collect and manage feedback, testimonials, insights, and VOE (voice of the expert)
- Report out on ongoing expert insights and implications.
- Excellent interpersonal and communication abilities
- Organized and manages to deadlines well Proven problem-solving and decision-making abilities
- Motivated self-starter with an attention to detail
- Flexible and able to navigate new and/or changing conditions
- Ability to communicate objectives, plans, status and results clearly
- Experience with customer research, including 1:1s, feedback sessions, etc. a plus Strong project management skills with a proven track record in event or project management
- Excellent organizational skills and attention to detail Proficient in feedback/insights/VOE collection best practices
- Education (if required) : 5+ years of professional experience, preferably in customer service, event planning or management, or customer data and insights Bachelor s Degree or equivalent Proficient with Google and/or Microsoft Office products (outlook, docs, spreadsheets)
Location - local to SDG only. come onsite all days for the most part all 5 days.