Job Details
**Technical Support Specialist -Veterinary Support- Hardware (Remote)**
Virtual, Wisconsin Support Our **Customer and Technical Support Consultants** are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy.
In the role of **Customer and Technical Support Consultant Hardware Team**
You will answer customer questions, explain products and services and instruct on use of equipment.
You will coordinate and assist with equipment installations and troubleshoot hardware technical problems as well as software and integration issues.
This position will be based out of our Eau Claire, WI location. However, due to the current COVID -19 pandemic, our Customer and Technical Support Consultants are working from home full time. Our new hire onboarding, training, and support will be done safely in person. Our employees' safety and well-being are top of mind for us and we are continuously working with our team to ensure an engaging employee experience.
**We are hiring for an April 11, 2022 start date.**
**What You Need to Succeed**
* You possess a background in IT or Computer Science, education, or equivalent combination of education and experience. Networking and/or software support is a plus
* You have strong computer and technical skills, with the aptitude to learn applicable software and hardware. You are able to diagnose and troubleshoot basic technical issues.
* An ability to learn quickly and apply skills and abilities to a variety of customer interactions
* Experience in a technically related field, and/or contact center environment is helpful
* You will be a master problem solver with a fine attention to detail. You have deductive reasoning and analytical skills to resolve issues, using your organizational skills in a multi-tasking environment.
* A proven track record of providing extraordinary customer service. Strong interpersonal skills, especially on the phone, with the ability to establish rapport quickly are equally important qualities to have.
* Superb listening and communication (verbal and written) skills, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner, are a must to be a successful customer support specialist.
* You are able to meet the requirements of the call center schedule that has to meet the needs of the business and our customers, including but not limited to; being on the phone for 8 hours a day, weekend and evening hours required, ability to work a flexible work schedule, able to work overtime, and potential for travel.
**Schedule:**
* This role requires scheduling flexibility (the ability to workdays, evenings until 9 pm, and weekends on a rotating basis). Overtime and On-call time may be required.
* Reliable and dependable attendance is an essential function of this position.
**Why IDEXX:**
Were proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 9,000 talented people.
Lets pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
#LI-Remote
How would you rate your experience popup