Slots Guest Services Representative - On-call - Aria

Job Details

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

The primary responsibility of the Slots Guest Services Representative is to enhance the guests Slot experience by assisting with property and slot related questions, slot machine payouts and enrollment to MGM Resorts International Rewards Program. Be able to complete required Regulatory and Federal Tax paperwork and appropriately validate guest age using government issued ID's.

STARTING PAY RATE: $18 plus tips

THE DAY-TO-DAY

• Pays slot machine jackpots and completes the required paperwork neatly and accurately, IRS W2G/1042-S forms.
• Enroll guests into the MGM Resorts International Rewards Program following established guidelines and by verifying government issued guest ID, age and using property enrollment devices.
• Assists guests needs for ay property or slot related questions they may have.
• Maintain an organized and clean slot area paying attention that slot machine chairs are pushed in and slot guests are receiving personalized service.
• Make minor repairs to slot machines by clearing EZ-Pay ticket/bill jams, Bill Acceptor, ticket printer tilits, replacing ticket paper.
• Consistently smiles, makes eye contact and greets each guest.
• Continually circulates through an assigned section and responds to slot machine lights in a quick and timely manner.
• Keeps well informed of the various types of slot machines on the casino floor to better assist guests in looking for a particular type of machine or denomination.
• Recommends MGM shows, restaurants and attractions to guests and stays current on company and departmental news and events to answer guests' questions.
• Maintains an awareness of any persons that may be gambling under the legal age of 21 and reports all underage persons to Supervisor and/or Security, as needed.
• Complies with departmental and company policies and procedures including Title 31.

REQURIED

• High School Diploma, GED or equivalent
• Age 21+
• Ability to work on-call

WHAT WILL MAKE YOU STANDOUT

• 1+ Years of Prior experience as a Slot Guest Service Representative

THE IDEAL CANDIDATE

• Ability to sit/stand for long periods
• Possess math skills to make change with coin and currency
• Professional appearance and demeanor
• Able to effectively communicate in English, in both written and verbal forms
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• General knowledge of mathematical skills including addition, subtraction, multiplication, division, and money handling

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!

 MGM Resorts International

 06/21/2024

 Las Vegas,NV