Job Details
TABLE GAMES MANAGER
JOB OVERVIEW
We are looking for a Table Games Manager that will be responsible for supervising staff and the overall daily management of a designated shift. Provides oversight for all games, game protection, and oversees the functions of the casino.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Provide friendly, fast, and helpful customer service to all guests and team members.
- Responsible for supervising staff and the overall daily management of a designated shift in the table games department.
- Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
- Prepares work schedules and assign tables.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
- Ensures customer service standards are followed by all team members and addresses issues as they arise.
- Responsible for the overall engagement of all team members and managing team member feedback, suggestions, and complaints.
- Responsible for the accountability of the chips, cards, dice and all other gaming equipment
- Assists with verifications of table inventories and effectively manages table limits.
- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.
- Maintains a continuous inspection of cards and dice ensuring the security of assigned table games during assigned shift.
- Other duties as assigned
EDUCATION & EXPERIENCE
- High school diploma or GED required.
- Must be 21 years old or older.
- Must be able to communicate verbally in the English language.
- 3 years of Table Games Manager experience required.
- Must know all table games.
- Obtain/Maintain Occupational License/Gaming Card.
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations.
- Work is generally performed in the casino environment with exposure to secondhand smoke and high noise levels. Some office work is also required. This position is a working supervisor position. Evenings, grave and weekends are required.