Job Details
**Team Host (Full Time)**
**Department:** The Bench **Location:** Pebble Beach, CA
**Company Background:**
For nearly a century, friends and family, celebrities and athletes, world travelers and locals alike, have all flocked to Pebble Beach Resorts. This stunning slice of Californias Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, headquartered in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates four renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay and Del Monte Golf Course.
Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours dElegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational presented by DELL Technologies, Pebble Beach Food & Wine and PURE Insurance Championship Impacting The First Tee. Pebble Beach Golf Links has hosted six U.S. Opens, five U.S. Amateurs, one PGA Championship and numerous other tournaments.
**Job Summary:**
The Team Host works within a team environment, coordinates guests' dining experience from start to finish. Ensures all guests receive immediate, personalized and professional attention. Ideal candidate will possess an outgoing, dynamic personality with a positive attitude. Must contribute to a team environment by taking orders, delivering food, restocking plates/silverware, clearing tables and resetting tables, and assists the restaurant team to ensure guests have an excellent dining experience. Eligible for Union benefit package.
**Essential Duties & Responsibilities:**
* Oversee and assist in maintaining cleanliness of outlet.
* Ensure coverage of the entrance, greeting arriving guests and thanking those that are leaving.
* Assist with special event set-up, such as skirting buffet or inserting menu cards.
* Check reservations in book and assign table numbers. Ensure availability for resort guests.
* Call to confirm large parties.
* Check schedule and staffing levels.
* Check all menus for cleanliness and accuracy.
* Answer the telephone, take reservations and give directions to restaurant.
* Maintain waiting list, select table and escort guests to the table.
* Resolve guest problems whenever possible and involve manager when necessary.
* Answer questions regarding menu items.
* Schedule reservations according to established procedures.
* Bring guests' needs to the attention of appropriate dining room staff or management.
* Complete daily labor report.
* Check reservations in book and IG, and assign table numbers. Ensure availability for resort guests.
* Check IG for reservations and maintain waves.
* Call to confirm large parties and schedule reservations according to established procedures.
* Maintain waiting list, select table and escort guests to the table.
* Take the guests' food and drink orders when business necessitates
* Monitor alcohol consumption and behavior of guests alerting a manager of any intoxicated or questionable guests.
* Observe guests' progress and respond in a timely way to their needs.
* Clean up spills immediately.
* Set-up and break down special events, to include moving tables, chairs and other furniture as necessary.
* Remove used dishes and maintain tables during meal by replacing utensils as necessary and refolding napkins.
* Follow Pebble Beach Company cash handling policies and procedures.
* Comply with all Pebble Beach Company safety, health and general policies and procedures.
**Absolutely Required Skills:**
* Must be available to work flexible shifts, including weekends and holidays.
* Food safety and TIPS certification required.
* High school diploma or equivalent.
**Desired Skills:**
* Previous Host experience preferred.
* Knowledge of point of sale system helpful.
**Physical Requirements:**
Ability to stand for long periods of time and move frequently from area to area. Ability to bend, stoop, crouch, and reach with hands and arms. Firm grasping and repetitive hand-use required.
**Why work for us:**
* **We encourage YOU to be our guest** . When you work for Pebble Beach Company, we encourage you to experience what our guests experience at a 30% discount in all our amazing restaurants, retail and spa.
* **Golf on the greatest courses.** Even if you dont golf, youll quickly become the most popular member of the family and your circle of friends with our amazing employee golf benefits.
* **Grow your career with Pebble Beach University.** We understand the need and desire to continually grow and develop, and we provide opportunities for ongoing learning through our Pebble Beach University training programs.
* **Lunch is on us.** Enjoy a meal in our Employee Dining Room for every shift you work.
**COVID UPDATE:** All employees agree the health and safety of our team and guests is our number one priority. All employees will be required to submit to a temperature test and health survey process daily, prior to the beginning of their shifts. Employees agree to complete a comprehensive training program that outlines new standards on COVID-19 safety and sanitization protocols before the beginning of the employees first scheduled shift. Employees must commit to wearing their required departmental Personal Protective Equipment (PPE) during their shifts and to adhere to social distancing protocols, as well as all PBC health and sanitation guidelines.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.