Job Details
2nd shift Clerical Support/Customer Service
This is a temp-to-perm opportunity. This could be a perfect position for someone going to school/college during the day and looking to supplement their income by working a 2nd shift role. This position could potentially become hybrid, working part of the week on-site and part of the week from the comfort of your home. If you have strong clerical and customer service skills, please apply today!
Please note: This position is working in a non-climate-controlled warehouse/production environment.
Hours: Monday - Friday 3:30 p.m. - Midnight
Payrate: $15.00/hr.
Position Overview:
The successful candidate will be a Customer Service / Experience oriented individual with relevant professional experience.
Develop daily rapport with customers and manage orders, including gathering customers information, artwork, event dates etc. so that the orders can be fulfilled timely.
Essential Job Functions
Communicate with customers by phone or email and receive and process orders for promotional products.
Processing orders and determining one or more of the following (inclusive of but not limited to): item pricing, shipping rates / quotes, add-on decorating imprinting costs, special packaging charges etc./etc., executing on requests to changes to in-house orders, expediting orders, and communicating with other departments.
Assist others as needed.
Requirements
High School diploma or equivalent
Minimum 1 year of experience in a customer service capacity
Excellent people skills and a passion for providing a best-in-class Service / Customer Experience
Previous demonstrated experience with Microsoft Office (Outlook, Word, Excel, PowerPoint)
Ability to work in a fast-paced / high-volume environment, manage multiple conflicting deadlines and consistently meet the identified service, quality, and cost KPI s
Ability to multi-task, work efficiently and independently and demonstrate excellent attention to detail
Effective oral and written communication skills. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Ability to deal with difficult situations, problematic orders, and utilizing a strong decision-making skill