Customer Service Advocate

Job Details

Job Description

Job Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Customer Service Advocate

Location: REMOTE

Duration: 3+ months contract

pay scale is $18-$22/hr

Job Description:

Responsibilities:

• Engage with key stakeholders such as providers, billing, and/or case managers to resolve customer concerns and educate customer on their benefits, claims and eligibility
• Provide customer education by conducting training sessions at employer sites and facilitating online sessions
• Support ongoing complex customer inquiries such as those with serious health conditions and complex claims/benefit issues
• Screen members to determine case management needs while using additional administrative or clinical resources as needed
• Adjust simple/routine claims as needed (for Provider only)
• Provide multi omni-channel inbound and outbound inquiry support
• Interact with member/provider using probing and creative problem-solving techniques for diagnosis and issue resolution
• Assist customers in navigating our online and mobile tools while encouraging and guiding them towards becoming self-sufficient in using them
• Guide customers to make the best health care decisions by educating them on topics such as understanding benefit plan selections, maximizing the value of their health plan benefits, and choosing a quality care provider
• Educate customers on their next best options and provide education so that the member can make the best decision to for their health
• Be a driver for new ideas and innovation while being an advocate for continuous process improvement
• Engage with local, state and federal government entities and plan participants regarding our products, services and policies
• Serve as subject matter expert or mentor to team members for non-routine inquiries
• Leverage analytical skills to query, analyze and interpret data to address customer and business needs

Education and Experience:

• High school diploma or GED
• 3+ years of experience in related field.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

 ASK Consulting LLC

 06/22/2024

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