Job Details
ESSENTIAL JOB FUNCTIONS:
* Create Repair Orders (RO) for lot inventory repairs
* Coordinate repairs with Service Advisors
* Work with service on repair/warranty issues
* Enter Make, Model, Floor Plan, Options and costs into the master table for each unit type
* Verify confirmations for retailed units, invoices, MSO's and MSRP's
* Enter new PO's and trade appraisals on used units
* Update computer with correct information after unit arrives (i.e. current options, mileage)
* Work with Tag & Title to verify, and photograph if necessary, VIN discrepancies
* Contact manufacturers that we do not represent to verify the model year of trades
* Ensure that all units requiring disclosures are flagged in the computer and tagged on the lot
* Barcode paperwork for scanning, including original and updated appraisal sheets
* Run inventory reports
* Work with Sales Support and IT to correct any inaccurate makes, models, etc. entered by Sales Support
* Assist salespeople in preparing unit specs, determining cost and retail
* Take sales manager calls and work with managers to handle sales consultant concerns
* Customer service assistance on the phone and in person for service and sales customers as requested
* Fill-in as requested for any other support area when necessary (vacations, absences, breaks, etc.)
* Return all phone calls and email inquiries in a timely manner
* Attend all company required meetings
* Additional responsibilities as requested or required.
QUALIFICATIONS and EXPERIENCE:
* Excellent communication skills, both verbal and written
* Ability to multi-task and maintain composure in a fast-paced, stressful environment
* Ability to function independently and exercise sound decision making
* Ability to speak, read, write and comprehend English
EDUCATION:
* High school diploma or equivalent