Job Details
RIVERWAY CLINICS JOB DESCRIPTION JOB TITLE: Receptionist DEPARTMENT: Reception REPORTS TO: Clinic Operations Supervisor DIRECTION OF OTHERS: None POSITION PURPOSE: Responsible for using customer service skills to promote a positive image to all patients and visitors that enter the clinic in accordance with departmental standards. Excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. POSITION RESPONSIBILITIES: Greets patients and visitors in a prompt, friendly and professional fashion. Provides a high level of customer service and service recovery as needed. Acts individually and with others to meet each patients needs. Checks in patients in an accurate and professional manner. Verifies demographic and insurance information and collects co-payments as required. Verifies insurance eligibility if necessary. Informs clinical areas of the patients arrival and directs patients to the appropriate care area. Monitors the waiting ro...Receptionist, Clinical, Operations Supervisor, Healthcare, Patient