Job Details
Join the Dispatch team as a Call Center Representative, where you'll work in a vibrant, multi-business complex that fosters a collaborative and dynamic atmosphere, providing ample opportunities for networking and growth.
Key Responsibilities:
- Ensure swift and accurate responses to alarm signals, prioritizing customer satisfaction and peace of mind.
- Utilize outstanding verbal skills and maintain composure while addressing individual customer needs.
- Keep meticulous records of all actions taken during calls, ensuring accuracy and reliability.
What We're Looking For:
- A strong background in customer service and a genuine passion for helping people.
- Exceptional verbal and written communication skills.
- Advanced skills in solving problems and making deductions are a must.
- Comfortable sitting while using computer and phone equipment for extended periods.
- Ability to thrive under moderately stressful situations.
- Efficient and accurate typing at a minimum of 30wpm
- Proficient in juggling multiple computer applications and databases simultaneously.
Benefits:
- Weekly pay every Friday
- Convenient access to an onsite snack and coffee shop within the building.
- Vibrant, multi-business complex that fosters a collaborative and dynamic atmosphere.
- Career growth opportunities, including training and professional development programs.
Shift Hours:
- 1st Shift: 6:00 AM - 2:30 PM
- 2nd Shift: 2:00 PM - 10:30 PM
- 3rd Shift: 10:00 PM - 6:30 AM
Requirements:
- Ability to arrive early or stay late as customer needs dictate.
- This role may include working at least one weekend day per week.
- This position is typically a 3-6 month contract before transitioning to Direct Hire.
- Must be at least 18 years old.
- Must pass a background and drug screening.
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.