Job Details
Job Description
Under the direction of the Customer Service Manager, the Customer Support Representative:
- Adheres to the organization's Service Level Agreement by providing timely responses to incoming customer support tickets. These tickets range from basic to moderately complex application and browser related issues.
- Ensures a high level of customer satisfaction by communicating clearly and accurately.
- Logs all customer contact in the support ticketing system and maintains complete and accurate information.
- Develops and maintains strong technical and business expertise of the SmartEquip applications.
- Develops and maintains a strong understanding of customer's requirements and processes.
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.
Qualifications- Bachelor's Degree preferred, High School Diploma or equivalent required.
- Minimum 3 years' experience in a customer support environment.
- Hands-on experience supporting web-based applications.
- Excellent customer facing skills with the ability to deal with varying customer skill levels patiently and politely.
- Relational database, SQL, and troubleshooting skills required.
- Microsoft Office Suite Experience.
- Experience with the purchase to pay process preferred.
- Superior written and verbal communication skills.
- A passion for a high level of customer satisfaction.
- Ability to work in a fast-paced, performance driven environment.
- Willing to work non-standard business hours when necessary (24 hour coverage).
- Multilingual a plus.
About Us Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets in numerous industries including construction, transportation, agriculture, energy, oil and gas, mining, and forestry. Our mission is to create compelling business solutions for the world's builders to easily and confidently exchange equipment. Learn more about us at:
About the Team As a global company, our corporate teams support billions of dollars in equipment sales every year.
In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives.
Every day your work will make a difference in the way we run our business and the in the way customers interact with us.