Job Details
Description
We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
Work with the housekeeping staff to ensure rooms are ready for new guests
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Mitigate customer complaints as needed
Qualifications
Must be 21 years or older
Must be able to stand for a minimum of eight hours per shift
Well-versed in taking telephone calls and handling stressful situations
High school graduate, GED recipient, or equivalent
Exhibits working knowledge of Microsoft Office and reservation management systems
1+ year of hotel industry experience or related job preferred
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills