Job Details
A Sales Support Specialist is a performance-driven individual who is looking to grow in sales experience. These specialists will support Sales Account Executives with customer coordination, administrative organization, and processing of orders, payments, and inventory. This role is key in helping the Sales Account Executives focus on their clients and will work hand in hand with both the sales team and clients.
We offer a welcoming and creative company culture, a collaborative working environment, and full benefits. This role has great potential to grow into an Architectural or Outside Sales Account Executive, so it would be ideal for someone getting their foot in the door selling high-end, luxury products!
Scope of role:
- Supports sales team in receiving, processing, and tracking purchase orders, sales orders, and invoices. Serves as liaison with billing and customer accounts
- Offers excellent service to clients in the showroom
- Follows up with clients after their preliminary visit to gather info for the Customer Info Form, schedule future visits, and gather feedback for customer experience
- Answers phones and greets clients as they enter the showroom, enters client info in the system, and maintains visitor log
- Coordinates bids, projects, and shipments. Places price quotes and orders
- Maintains order files by mailing sample and catalog requests
- Assists with showroom checklists
- Cashier duties, such as processing payments, and applying payments to open orders following assigned procedures. Sends open invoices to clients. Performs register counts daily
- Responsible for printing pick tickets for sales orders that meet certain conditions
- Notifies Sales and Warehouse if orders are changed or canceled
- Ability to work Saturdays on a rotating shift to support the Sales Team
- Other duties as assigned
Set yourself apart:
- You'll be extremely organized and have excellent client service skills
- You're detail-oriented, can work independently or with a team, and possess great problem-solving skills
- You have excellent verbal and written communication qualities
- You're able to work on multiple projects at the same time
- You're able to navigate systems and tools (Outlook, Excel, Word, etc.)