Job Details
Job Description
The Granite Restaurant & Bar at The Centennial Hotel, managed by Hay Creek Hotels, is actively searching for creative, fast-paced, and professional Servers to join our team!
Essential Functions:
- Greet, direct, seat, and take all orders of food and beverage guests.
- Serve guests in accordance with company standards.
- Impart to the customer warmth and graciousness, much as you would give a guest in your own home.
- Inquire throughout the course of the meal if the food, service, and dining atmosphere are to his/her satisfaction.
- Be thoroughly familiar with menu items and related materials.
- Clean and maintain all working areas and equipment.
- Complete designated side work efficiently and thoroughly.
- Assist in resolving any complaints, and communicate disgruntled customers to the appropriate supervisor.
- To prepare and present bills to customers for payment using the point of sales system (POS).
- Obtain settlement from customers, either cash, credit or room charge, and settle bills using the POS system.
- Practice guest safety and ensure correct billing to room when processing room charges.
- Complete all listed opening, side-work, and closing checklists, cleaning checklists, and duties related to shift.
- Reconciliation cash, accurately charge credit cards, and make appropriate cash deposits at end of shift.
- Practice cleanliness and safety in all dining areas, liquor and wine storage areas.
- Understand and communicate daily specials and specialty menus to guests.
- Deliver food consistent with expectations of proper timing of food courses.
- Assist team members as needed to promote a positive teamwork environment.
- Practice conscious knowledge of food allergies and safety, communicate effectively to guests with allergies.
Experience and SkillsRequired Experience:- High School diploma or equivalent
- Must feel comfortable with technology. Working knowledge of a Point of Sale system preferred
- 1 year serving experience in a high-volume restaurant, fine dining preferred.
- Alcohol service training certificate a plus (will train if needed).
- Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude
- Ability to operate smoothly under pressure and stress
- Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals).
Job BenefitsBenefits:
Hay Creek offers an extensive benefit and incentive package, including;
- Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness*
- Competitive Salary/Wages
- Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave*
- Standard Annual Performance/Salary Reviews
- Merit and Cost of Living Adjustments
- Complimentary Meals Daily
- Free Parking
- Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties
- Discounts at specific property partners (NEIRA, Historic Hotels of America)
- 50% Discount when Dining at any HCH Property
- Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)
- Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
- Supportive, open-door policy work environment
- Work Culture that is fun, energetic and motivating
- Employee Recognition Program - 'Delight and Surprise Dollars'
- Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs
*for benefit eligible employees