Job Details
Why Us?
Headquartered in South Bend, Indiana, Surestep fabricates, markets, and sells a comprehensive line of custom orthotic devices that benefit children with mobility challenges. The company's mission "to enrich and transform lives through compassionate service and innovation" is what drives the passion to continue to develop high-quality, innovative products that result in exceptional patient outcomes. Each Surestep team member is an important part of this life-changing process. Founded in 2000, Surestep custom devices are sold through its vast network of O&P partners throughout the United States and in more than 30 countries. South Bend is located just 40 minutes southeast of Lake Michigan and 90 minutes east of Chicago. Ranked No. 4 by Forbes Magazine, "Best Places to Live in America and Most Affordable Cities" edition, South Bend is also home to the beautiful and historic University of Notre Dame, where people can enjoy top-level sporting and entertainment events close to home.
Could This Be For You?
Surestep is accepting applications for a part-time Customer Service Assistant. The Customer Service Assistant will support the Department in processing incoming orders to fabricate custom medical devices. This Department works closely with clinical staff and fabrication teams to generate and deliver orders to Surestep customers. The position includes broader administrative duties such as answering and directing incoming telephone calls, inventory management, and general office work.
Your Impact
Be a part of an organization that changes lives for patients all over the world!
The essential duties and responsibilities of this position include but are not limited to the following:
* Processing orders for material or merchandise received by fax, mail, telephone, email or personally from customer or company employee.
* Informing customers of prices, shipping dates, anticipated delays, and any additional information they may need regarding the product or ordering process.
* Answer emails from the Customer Service email inquiry system.
* Inventory management of specific product lines, which includes counting of inventory, managing stock quantities, reordering stock, and refilling stock.
* Additional responsibilities related to customer service and marketing may be assigned as needed.
Minimum Qualifications
* High schol diploma, GED, or equivalent.
* Superb customer service skills.
* Excellent oral and written communication skills.
* Analytical and strong problem-solving skills.
* Strong organization and excellent time management skills.
* Proficient computer skills & knowledge.
* Ability to learn through on-the-job training and to multi-task.
* Ability to sit or stand for extended periods of time.
* Dexterity of hands to operate a computer keyboard as well as seeing to read and review materials for accuracy.
* Hearing and speaking to exchange information with customers, and other Surestep staff and the public.
Additional Success Factors
The ideal candidate is detail oriented and a self-starter with the ability to take initiative. The candidate must be a team player, be able to work independently, prioritize work in a fast-paced environment, and meet deadlines.
* Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
* Keep the patient at the center of everything that you do, building lifelong trust.
* Foster open collaboration and constructive dialogue with everyone around you.
* Continuously innovate new solutions, influencing and responding to change.
* Focus on superior outcomes, and calibrate work processes for outstanding results.
Our Investment in You
Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.
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