Job Details
Product Manager
Stevensville, MD
As the Product Manager, you will report to the Engineering Sales Support Manager and be a key player in driving improvements that deliver world class customer experience. You will have the ability to influence numerous components of our evolving and growing business.
Responsibilities:
- Possess ability to quickly assess and diagnose technical issues and develop a root-causes analysis of the problem
- Coordinate general needs from local distributors to management to further advance sales goals
- Provide general support to all aspects of the organization to promote greater sales and levels of customer satisfaction
- Research and obtain user insights and unmet user needs to drive product innovations and enhancements to improve the customer experience
- Working cross-functionally with Sales, Marketing, Tech Support and International Product Manager to launch new products and manage existing products
- Build internal and external road-maps for delivering successful products in the marketplace
- Develop deep understanding of market needs, competition, product features and applications
- Quantify and track results to implement continuous improvements to enhance the customer experience
- Serve as interface between the market and manufacturer to increase customer satisfaction
- Provide product sales training on product application and benefits, sales pitch and strategy
- Monitor product quality and production related issues, and support technical service and sales team to resolve the issues in a timely manner
Qualifications:
- BS in Mechanical Engineering or other technical disciplines
- Understanding of civil, electrical, or structural disciplines is a plus
- 5+ years of product development experience with an understanding of the product lifecycle
- 5+ years of working in a sales oriented and equipment manufacturing environment
- Experience with introducing new products and upgrades
- Experience owning and driving a product roadmap
- Experience performing customer research to obtain relevant customer insights
- Preferably an understanding of B2B based products
Company Incentives:
- Competitive salary
- Health insurance, dental/vision
- Paid vacation and holidays
- 401K with company matching
** This position will require occasional field work, travel, and a valid US Passport. **