Job Details
Position: Help Desk Tier 2
Exact Location: Johnston, IA (onsite 5x a week)
Duration: 12+ month Contract
Pay Rate: 25-28/hr (Exact compensation may vary based on several factors, including skills, experience, and education)
Responsibilities:
- Network Management: Oversee and maintain two distinct networks: an employee network requiring certificate-based authentication and a guest network. Ensure policy updates and perform Group Policy (GP) updates using PowerShell.
- Workload Management: Independently manage workload, utilizing Jira and ServiceNow ticketing systems for task organization and prioritization.
- Hardware Upgrades: Execute RAM upgrades and hard drive expansions to meet organizational needs.
- System Reimaging: Reimage leased machines, understanding the limitations of not being able to replace motherboards.
- Support Escalation: Act as an escalation point for the Tier 1 support team, providing advanced troubleshooting and problem resolution.
Qualifications:
- Experience with network management and authentication systems.
- Proficient in PowerShell and policy management.
- Familiarity with Jira and ServiceNow platforms.
- Knowledge of hardware components and limitations of leased equipment.
- Strong communication skills and ability to work collaboratively with various teams.
Day to Day:
Insight Global is currently hiring a Tier 2 Helpdesk Technician for one of our top Agricultural companies in the Des Moines, IA area. In this role, the candidate will be expected to analyze, design, and implement new desktop infrastructure. Responsibilities include overseeing network management, performing hardware upgrades, and system reimaging. The candidate must be available to work onsite Monday through Friday.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.