- Design digital solutions that meet or exceed customer needs and expectations, using design thinking, lean, and agile methodologies.
- Accountable for the thoroughness and accuracy of the Digital solution design.
- Estimate time, cost, and resources required to deliver the proposed solutions, using a proprietary estimator tool.
- Present and pitch the solutions to internal and external-to-Digital stakeholders, including senior executives and customers.
- Serve as the point of contact for Digital Solutions customers. Staying connected throughout the solution design process and acting as a thought leader in the digital space for customers.
- Collaborate and communicate with cross-functional teams, such as business development, operations, technology, and user experience, to ensure alignment and integration of the solutions.
- Manage and mitigate risks associated with the solutions, such as technical feasibility, scalability, security, and compliance.
- Evaluate and validate the effectiveness and impact of the solutions, using data and feedback from users and customers.
- Keep up to date with industry trends, best practices, and emerging technologies in the digital space.
- Coach and mentor other solution designers and digital practitioners, sharing knowledge and expertise.
- Support business development activities, such as identifying new opportunities, conducting market research, and developing proposals.
- Demonstrate thought leadership and innovation by contributing to the digital playbook.
- Contribute to the maintenance of common estimators for digital solutions based on historical data, benchmarks, and industry standards.
- Reports to the Senior Director, Digital Solution Design and supports them in leading and managing the Digital Solutions practice.
- Lead others in helping them ensure quality, comprehensiveness, consistency, and accuracy in their digital solution designs.