Job Details
As the Solutions Manager, you will specialize in articulated dump trucks and extra-large frame construction equipment (e.g., 50-ton excavators and above) across North America. Your role combines product expertise and consultative skills to address customer needs effectively. We seek someone with a profound knowledge of the construction equipment industry, a knack for solving customer challenges, and the ability to align equipment solutions with specific operational requirements. This position requires collaboration with internal teams, dealers, and customers, and a readiness to visit job sites of all types and sizes.
Responsibilities:
- Partner with sales teams and dealers to identify and pursue opportunities from lead generation to deal closure. Provide demo support and technical assistance as needed during the sales process. Assist with the discovery process for customer requirements based on job site specifics. Assist with machine configuration to meet customer requirements.
- Voice of Customer (VOC) and Voice of Dealer (VOD) Collection: Gather insights from customers (voice of customer) and dealers (voice of dealer) to understand their needs, pain points, and preferences. Utilize feedback to drive product improvements and enhancements. Stay informed about industry trends, emerging technologies, and regulatory changes. Analyze market data and competitor offerings to identify opportunities and threats.
- Define and maintain a strategic product roadmap aligned with market demands and company objectives. Prioritize features and enhancements based on customer feedback, market trends, and business goals. Maintain price pages and product option offerings in alignment with pricing strategies and market dynamics while ensure pricing competitiveness and profitability.
- Develop and deliver comprehensive product training programs to dealer sales professionals. Ensure dealers have a deep understanding of product features, benefits, and competitive advantages. Work closely with the Marketing team to develop product collateral, sales materials, and messaging. Support marketing campaigns and product launches with relevant content and information.
- Monitor product performance, sales metrics, and market share. Identify areas for portfolio optimization and growth. Collaborate with Service, Warranty, and Engineering teams on product issue resolution and long term solutioning.
What We Offer
- Competitive Compensation and Benefits Program
- Health, Dental, and Vision
- Generous Company 401(k) Match
- Free Telehealth Benefits
- Voluntary Supplemental Programs
- Career and Skill Development Support
Requirements
- Bachelor's degree in Engineering, Business Administration, Marketing, or related field.
- Proven experience (at least 5 years) in product management or related field within the heavy construction machinery industry with an OEM preferred. Experience with mining operations or similar and with customers with large machinery fleets preferred.
- Strong understanding of articulated dump trucks (ADT) and extra-large frame construction equipment required.
- Excellent communication and presentation skills.
- Ability to collaborate effectively with cross-functional teams and external stakeholders.
- Analytical mindset with a focus on data-driven decision-making.
- Prior operator experience with heavy construction equipment.
- Ability to travel up to 25%.