Job Details
** Customer Care Specialist**
**Job Category****:** Office Support **Requisition Number****:** CUSTO001366 Showing 1 location **Job Details**
**Description**
Qualified individuals will display a positive attitude with a strong desire to perform as a team player with all areas within the company.
**Primary Duties:**
* Taking and initiating all direct customer calls relating to the following: order status, order clarification, expected ship dates, shipping information including proof of deliveries and tracers; expediting, partial shipments, extended lead times and backordering of customer orders per customer request.
* Responsible for all customer orders generated by sales during entire order process, including data entry, review, calling customers for additional or missing information and order changes. Clarify Purchase Orders.
* Entering all quotes and fax/email to customer.
* Generate sample requests for customers, inside and outside reps.
* Creating, submitting and updating job list, contacts and client information.
**Qualifications:**
* Must be team orientated
* Interact positively and professionally with all internal customers/departments
* Utilize time management skills to maximize timely resolutions to customer issues
* Strong attention to detail
* Dependable
* Clear and effective verbal and written communication skills
* Ability to handle several tasks simultaneously
* Good Judgement
**Specifications:**
* High school diploma or equivalent
* Self starter who is capable of working both independently and as a team
* Computer knowledge; MS Office, email, fax, CRM, and other company specific software products
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**Required**
**Entrepreneurial Spirit****:** Inspired to perform well by an ability to drive new ventures within the business
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**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)