Job Details
** Front Desk Receptionist / Office Assistant**
** Focus Treatment Center**
** Chattanooga, TN**
***Focus Treatment Center is an equal opportunity employer.***
**POSITION SUMMARY**
This position, under the direction of the Director of Admissions, is responsible for serving as the initial face and voice of Focus Treatment Centers. As such, all communications (verbal and non-verbal) are thoughtful, professional, and refined with an unwavering commitment to customer service. Daily duties include answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies, clerical duties, and other support tasks as assigned.
**QUALIFICATIONS**
* High School diploma or equivalent (GED) and a minimum of 5 years of experience in a front-desk, customer service oriented office position.
* Strong organizational skills, the ability to multi-task and remain calm under pressure.
* Excellent verbal and written communication skills. Possesses exceptional interpersonal skills.
* Ability to work independently on assigned tasks as well as to accept direction on given assignments.
* Able to work collectively with the administrative team associates.
**PERFORMANCE EXPECTATIONS**
* Maintains clear and respectful lines of communication with the Director of Admissions to engage in training, role-playing, and continuous performance improvement.
* Joyfully and professionally greets patients, family members, visitors, and other guests to the facility with an unwavering commitment to excellent customer service.
* Courteously and respectfully answers telephone calls and directs callers to the appropriate Focus staff, and regularly communicates with other team members to build effective and efficient relationships with the goal of understanding how to forward calls and other special needs from incoming callers or visitors.
* Ensures that all visitors have signed the visitors log and are wearing proper identification.
* Receives, sorts and forwards incoming mail and also coordinates the pick-up and delivery of express mail services (DHL, FedEx, UPS, etc.)
* Assists in the ordering, receiving, stocking and distribution of office supplies as needed, and also assists with other relative clerical duties such as photocopying, faxing, filing and collating.
* Respect the dignity and confidentiality of all patients.
* Perform other job duties as assigned by the Director of Admissions.
**ADDITIONAL RESPONSIBILITIES**
* Accept responsibility for professional growth and development of self.
* Adhere to facility and departmental policies and procedures.
* Attend all mandatory facility in-services and staff development activities as scheduled.
* Adhere to facility standards concerning conduct, dress, attendance and punctuality.
* Support facility wide performance improvement goals and objectives.
* Maintain confidentiality of employees and patients.