Job Details
OVERVIEW: Our client, a US Fortune 250 company and a global Medical technology corporation serving customers in Clinical Labs, Health care research & Pharmaceutical industry,seeks an accomplished Administrative/ Customer Service/ Data Entry Specialist
Position: Administrative/ Customer Service/ Data Entry Specialist
Location: Sparks, MD
Duration: 2-3 months+ contract with possible extension!!!
Pay Rate: $30/hr
Note:
- Onsite role [Onsite Office Cubical 5 days per week [Mon-Fri 40 hours/ week]]
JOB DESCRIPTION:
- High school degree required. Associate degree preferred.
- Administrative data collection and entry.
- This role is customer facing with internal and external customers. Communication methods consists of physical mailings, phone calls, emails, and conference calls.
- Proficiency in Microsoft Office, specifically Word and Excel
- Working knowledge of 21 CFR820, ISO 13485, and other international standards preferred
- Working knowledge of Canadian Medical Device, Drugs, NHP and CTO regulations preferred
Job Responsibilities:
- Data entry into excel spreadsheet.
- Contact information collection and documentation.
- Document information gathered.
- Ability to triage complex customer inquiries, understand the appropriate parties to resolve, and minimize the number of hand-offs for the customer.
- Ensures compliance with all Client policies and procedures.
- Routing the calls to appropriate departments for further assistance. In the event multiple departments are involved, take on the task to resolve then call back the customer.
- Make Outbound calls to various customers to verify if field action notifications have been received.
- Able to navigate through large medical facilities to identify correct party to acknowledge corrective action notices.
- Maintain detail records of outbound calls such as representative names, titles, disposition of any products.
- Raise any escalated concerns to the next level of management.
- May perform other duties as required.
I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.
Recruiter Name: Gurjant Gary Singh
Title: Lead Recruiter
Company Overview:
Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward.
Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.