Job Details
Join Reynolds Consumer Products and Drive Your Career across a world of opportunities! We provide amazing job opportunities for growth with competitive salaries and benefits in an exciting, dynamic, fast-paced, and fun workplace environment. If you are looking to build a strong career, we have an opportunity for you! We currently have an opportunity for a Customer Accounts Representative to join our team located at our plant in Appleton, WI.
Your Role:
As a Customer Accounts Representative, you will be responsible for providing service to International and Domestic customers with a wide range of responsibility for the Presto Specialty business unit (Fresh-Lock , Slider, Specialty Films, Geo). You will also ensure timely and accurate entry of customer sales orders into SAP, working to meet the requirements of customers while verifying items, pricing, delivery dates, applying miscellaneous charges, and ensuring proper invoicing. We embrace and accept individual experiences and backgrounds to achieve a diverse and inclusive workplace.
You will have the opportunity to:
- Perform work in a safe manner that protects and promotes the health and wellbeing of the individual and the environment.
- Receive customer orders via EDI, email, and phone. Ensure timely, accurate booking of customers' sales orders into our SAP system to meet the customers' requirements. Work with various internal departments to resolve issues related to pricing, inventory, item changes, order shortages, transportation, and on time delivery.
- Arrange for set up of new customers and ship to sites with appropriate SAP defaults for bill to, payment terms, shipment terms, pricing, etc.
- Resolve delivery issues related to late deliveries, damages, shortages, and requirements for product returns and carrier freight claims.
- May participate in other areas of Customer Support such as, Vendor Managed Inventory, capacity and customer priority teams/meetings, export shipments and document preparation.
As a passionately curious individual, you will play a valuable part in our company by investigating customer concerns and assuring that our customers are always happy and satisfied. We strive to build a diverse, inclusive, and talented workforce who will contribute to the Company's vision, mission, and goals.
You will love it here if
- You are analytical and enjoy solving problems
- You can juggle multiple tasks at once
- You pay great attention to details
- You are independent but enjoy collaborating with a team
We need you to have:
- 2+ years of related professional customer service and/or clerical experience in a manufacturing environment.
- Ability to process, prioritize, and use critical thinking skills to meet customer requirements efficiently and accurately.
- Possess excellent communication skills, critical thinking skills, pays attention to detail, is an exceptional multi-tasker, works extremely well under pressure, and has a sense of urgency.
- Proficiency in MS Office.
Icing on the cake:
- BA/BS Degree.
- Proficiency in SAP.
- Knowledge of international shipping processes.
- Experience in one or more of the following areas is helpful: Packaging, Supply Chain, Export Order Processing.
Want to know more? Check out our website or connect with us on LinkedIn!
Apply today to join a fast-growing innovative company!
Not a good fit but know someone who is? Please refer them!
Local candidates only, no relocation assistance available