Job Details
ESSENTIAL FUNCTIONS OF THE JOB:
* Act as liaison between manufacturing, engineering, warehousing, and customers
* Identify productivity improvement areas and work with management staff to clear bottlenecks
* Assist in debit resolution and ensuring clean invoicing to improve DSO
* Provide all basic customer service activities of quoting, warranty, credits, returns, etc.
* Expedite orders to meet customer demands
* Provide as needed support of management issues as they arise
* Support and back up teammates during absences and training
* Attendance at work is an essential function of the job
EDUCATION:
* High School Diploma or GED and minimum 3 years of sales experience in a customer service environment OR
* Associates degree and minimum 1 year of sales experience in a customer service environment OR
* Bachelor's Degree
SKILLS / CERTIFICATIONS:
* Proficient with Microsoft Office, especially the use of MS Word and Excel.
* Demonstrated Customer Service Skills.
* SAP experience.
* Mechanical product knowledge.
* Bilingual skills.
RBC Bearings offers a competitive benefit package.
RBC Bearings is an Equal Opportunity Employer, including disability and protected veteran status.