Job Details
Stage Picture:
brenntag_other_2.jpg
JobTitle:
Customer Service Representative
Location:
North Liberty/USA
Employment Type:
Employee
Customer Service Representative
Our team in North Liberty currently has an opening for a Customer Service Representative
YOUR ROLE & RESPONSIBILITIES
- Prepares and enters orders received by phone, mail, fax, and portals from customers and sales
force. - Verifies all shipping, billing, pricing, and purchase order information.
- Checks computer generated Bill of Lading (BOL) Status Report.
- Enters special instruction(s) related to orders, customer instruction requests, customer code
maintenance, and notes. - Interacts with customers, production, warehouse personnel, and other personnel on a regular
basis to resolve problems, obtain information, and provide information relating to the status of an
order. - Regularly communicates with internal and external customers on various issues.
- Notifies purchasing on stock issues (i.e. taking more than half of the stock or all stock, no stock
and short stock, etc.). - Operates as a team member on all data entry and order intake, supporting other Customer Service
Representatives as necessary. - Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if
applicable), carrier, special shipping instructions, and double-checking other's orders. - Researches/questions credit issues, short pay, and returned material issues.
- Documents and resolves customer complaints.
- Understands and utilizes Brenntag Unified System (BUS).
- Develops and maintains good working relationships with internal and external customers.
- Ensures compliance with all company policies and all regulatory agencies, including but not
limited to: DOL, EEOC etc. - Supports the vision and mission of the company
YOUR PROFILEEducation and Experience: - High School Diploma or GED
- Associate's Degree preferred
- Excellent written and oral communication skills
- Strong time management and organizational skills
OUR OFFER We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.
Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
Competitive pay and incentives.
Various healthcare plan options as well as 401(k).
INTERESTED? We look forward receiving your application.
Brenntag provides equalemployment opportunities to qualified applicants and employees without regardto race, color, religion, sex, sexual orientation, gender identity, nationalorigin, protected veteran status, disability or any other status protected byapplicable federal, state or local law.
Brenntag North America, Inc. and its subsidiaries useE-verify, a government-run, web-based system that allows employers to confirmthe eligibility of their employees to work in the United States.For moreinformation, please go to or view the poster at