Job Details
*****Ideal candidate will be located in the Eastern or Central time zone.***
Responsible for providing support to the sales representatives and channel partners with a variety of tasks such as order processing, customer service, and inputting/updating information in sales databases. This position works limited supervision where no instructions are given for routine work and general supervision is given for new lines of work or special assignments.
**Essential Duties and responsibilities**
* Creates and maintains a wide variety of ongoing documentation and reports to enhance customer service and identify potential sales opportunities.
* Maintains confidentiality of top-level confidential and proprietary information.
* Establishes strong working relationships with team members, departments, and customers to understand needs, communicate mutual expectations, conveys confidence, monitors satisfaction, and stays informed about issues, resolutions, and progress.
* Provides tools, resources, services, and leadership to enable team members to perform their jobs more effectively and focus on customers.
* Documents processes with accurate, user-friendly content to support the needs of customers with customer-facing deliverables in a variety of formats and media.
* Gathers information from Salesforce.com, and other sources to provide sales performance reporting to the sales leadership team
* Manages travel planning, email, calendar and expense reporting for the Senior VP/Sales and General Manager.
* Provides phone support and technical assistance to assist and track the troubleshooting and resolving of remote Sales Force users laptop hardware and application software problems.
* Assists the Sales Management Information applications development and productions teams with the enhancement, testing, roll-out and monitoring of existing and new sales automation and sales administration systems.
* Coordinates and tracks the inventory of computer equipment and repairs. This includes tracking the incoming and outgoing shipments as well as the spare equipment for each business unit supported.
* Assists with providing updated material and maintenance of Sales Management Information training and user documentation for the various systems and applications
**Other Duties**
Performs other duties as requested by Supervisor.
**Job Qualifications**
**Education**
Minimum: Bachelors degree from an accredited university
**Experience**
Minimum Experience: 3 years of related experience, OR equivalent.
Preferred:
* Prior experience successfully planning extensive travel (air, hotel, car) utilizing Expedia.
* Prior experience in a sales and/or marketing organization.
* Prior experience with SalesForce.com.
Tools:
* Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Adobe Acrobat, Access Database)
* Sales Management Software.
**Other Knowledge, Skills, Abilities or Certifications:**
Preferred:
* Demonstrates the highest levels of integrity, honesty, and confidentiality.
* Strong customer focusdedicated to meeting the expectations and requirements of internal and external customers, acts with customer in mind, and establishes and maintains effective working relationships with customers.
* Strong planning skillscan accurately scope out length and difficulty of tasks/projects, set objectives and goals, break work down into steps, develop schedules, anticipate and adjust for problems and roadblocks, measure performance against goals, and evaluate results.
* Exercises initiative and utilizes good business judgment and strong planning skills in prioritizing items for attention and action with minimal day-to-day supervision.
* Strong interpersonal communication skills to interact with senior management, staff, colleagues, cross-functional teams, and customers.
* Strong analytical and creative problem-solving skills.
* Adaptable to dynamic and changing environment.
* The ability to wow her/his teammates and customers and to act as a model for initiative to others by consistently pushing the performance envelope.
**Travel requirements**
* Minimal travel required, if any.
**Physical Demands**
* Normal office environment.
locationUSA-FL-Work from Homelocation7 Locationslocation2 Locations**The Power of Purpose**
Wolters Kluwer reported 2020 annual revenues of 4.6 billion, employs over 19,000 people worldwide and maintains operations in over 40 countries. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.
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**U.S. COVID-19 Vaccination Requirements**
In order to help ensure a healthy and safe workplace for our employees, contingent workers and visitors, Wolters Kluwer currently requires all US employees to be fully vaccinated against COVID-19. Candidates will be required to provide sufficient proof of full vaccination in order to be eligible for employment. Wolters Kluwer will consider all requests for reasonable accommodation for this requirement based on disability and/or sincerely held religious belief and will decide on an individualized basis whether an accommodation can be granted.