Job Details
Provide quality customer service by answering incoming calls regarding a wide range of questions and inquiries such as information on Checking/ Savings account, Online Banking, New Accounts, processing check orders and Bankcard requests. Perform account maintenance and match appropriate products to customer's needs. Proactively analyze callers' needs. Use standard screens, scripts and procedures to handle callers' needs effectively and when necessary go beyond these standard methods to resolve customer issues. Navigate a computerized system to address and resolve callers' issues. Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/ AML Policy and Procedures. Other duties as assigned. Organizational Relationship This position reports to a Customer Contact Center Supervisor. Position Qualifications Education & Experience High school diploma or equivalent Previous call center experience preferred Knowledge & Ski...Customer Care, Representative, Remote, Customer Service, Retail, Banking, Skills