Job Details
GENERAL DESCRIPTION OF RESPONSIBILITIES
The Customer Support Representative is responsible for the growth and management of sales for the Parts and Service Departments. This position provides support to all departments Sales, Parts and Service relating to construction equipment, attachments and other customer specific needs within their geographic territory.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Coverage of the specified customer in a manner defined by the Company
- Maintenance of all required records regarding the customers in the sales territory
- Develop strategies to maximize the potential of the assigned territory
- Growth of the retail base
- Develop forecasts for the assigned territory
- Establish and maintain strong relationships with customers
- Maintain a current and vibrant customer database through completion of company required records
- Attend trade shows and events as assigned
- Manage and control related expenses within Company guidelines
- Work with all Branch departments to maximize Customer Satisfaction and overall Branch performance
- Maintains acceptable gross revenue and gross profit goals as established by the Company
ATTRIBUTES, SKILLS AND ABILITIES REQUIRED
- Mechanical Aptitude Must possess mechanical aptitude in order to understand the needs of our customers and achieve objectives
- Proficient in Microsoft Word Products including Word, Excel and Outlook
- Communication Skills - Must have the ability to provide information in a clear, understandable, and concise manner to both Customers, Company Associates, and Manufacturers representatives
- Self - Motivated Possesses a drive to exceed goals, achieve success, and maintain enthusiasm with little or no direct supervision
- Resilience Enjoys challenges and is able to persevere with a positive attitude when faced with difficulties
- Attention to Detail Completes all work in a thorough and detail oriented fashion
- Integrity Is honest and ethical at all times
- Persistence Has determination in the face of obstacles and a willingness to take on additional responsibilities and challenges
- Dependability Reliable, dependable, and fulfills all obligations
- Leadership Willingness to lead by example and set high standards of excellence
- Professionalism Maintains composure and shows a consistent display of professionalism.
EXPERIENCE
3 to 5 years of construction equipment Product Support experience
PHYSICAL DEMANDS (in a usual workday):
Sit Total hours/day 5.0 Hours at one time 2.0
Stand Total hours/day 3.0 Hours at one time 1.0
Walk Total hours/day 1.0 Hours at one time .10
Approximate percentages of time tasks are performed in carrying out the essential functions of this position:
10% of time bending/stooping
5% of time squatting
0% of time crawling
0% of time climbing
5% of time reaching above shoulder level
5% of time kneeling
85% of time hand/fingers used for repetitive motion
1% of time feet used for repetitive movements
25% of time hands/fingers used for fine manipulation
15% of time hands/fingers used for simple grasping
5% of time hands/fingers used for pushing/pulling
0% of time hands/fingers used for firm grasping
40% of time head/neck in rotational movements
50% of time head/neck in static position
5% of time head/neck in extension movements
5% of time head/neck in flexing movements
Pounds employee is required to carry 15 lbs.
Usual distance carried 50 ft.
Pounds employee is required to lift 25 lbs.
PSYCOLOGICAL DEMANDS (in a usual workday)
Must possess excellent organizational and time management skills in order to handle multiple and sometimes conflicting tasks. Must be able to work with minimal supervision regarding time management and customer assignments and have the ability to consistently make sound, ethical decisions in challenging and potentially stressful situations
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