Job Details
Answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information. PRINCIPAL DUTIES AND JOB RESPONSIBILITIES: - Communicates in a cordial, professional manner with patients via phone. - Transfers incoming callers to appropriate department / location when necessary. - New patient registration (inputting demographic information, insurance information, etc.). - Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule lists - Updates computer referring physician data base. - Works with online scheduling system and EHR. - Verifies patient data and insurance to ensure it is updated for accurate billings. - Handles patient concerns or refers to administration appropriately. - Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners. - Maintains updated documentation of identified action work lists needed for daily operations. KNOWLEDGE AND SKILLS REQUIRED: Indiv...Call Center, Representative, Skills, Technology, Healthcare, Patient