Job Details
This is the third level of a four-level career path in the SBO Customer Service Team. The SBO Customer Service Associates interactions are a direct reflection on the MaineHealth brand and must convey a friendly, caring and professional attitude towards all customers. The SBO Customer Service Associate Level 3 will possess a solid understanding of common medical billing practices and the revenue cycle process. The incumbent in this position will work autonomously as well as seek guidance from senior members of the team. Strong functional knowledge of Customer Service etiquette and call center metrics will be demonstrated by the incumbent. This role is responsible for answering incoming phone calls from patients, guarantors, and others such as insurance companies, attorneys' offices, or other healthcare providers, processing payments using online modules or payment devices, ensuring payments are correctly applied to accounts, and assisting with researching and responding to patient corr...Customer Service, Associate, Billing, Medical Billing, Service, Office, Retail