Job Details
Description
Are you passionate about creating a welcoming environment and ensuring guests have a memorable stay? Join StayAPT Suites in Auburn, AL as a Front Desk/Housekeeper Hybrid! Our team values teamwork, exceptional customer service, and attention to detail. As a key member of our team, you will be responsible for providing exceptional service at the front desk while also maintaining the cleanliness and comfort of our suites. The ideal candidate will thrive in a fast-paced environment, have a positive attitude, and take pride in delivering top-notch hospitality. This position offers a competitive hourly salary of $14 - $15 and opportunities for growth within our expanding company.
Responsibilities
Essential Functions:
Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
Performing all check-in and check-out tasks
Managing online and phone reservations
Processing of payments including cash and credit cards
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities.
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, well maintained and fully-furnished to accommodate guests' needs
Maintain updated records of bookings and payments
Handling customer complaints, listening to the guests, empathizing, and taking corrective measures to rectify the issue.
Ensure suites are clean and properly stocked with supplies, according to Brand Standards
Ensure all Safety and Security processes and procedures are in place, followed and utilized.
Report to Resident General Manager or AGM for any items that are in need of maintenance, or any safety issues observed.
Know all hotel emergency procedures.
Quality Adherence: Maintain the cleanliness of the rooms and the property including: Making guest beds, which includes pulling beds out, cleaning floors under beds and changing linens; Cleaning showers, sinks, counter tops, bathtubs, toilets, bathroom floors and fixtures; Replacing soiled towels with clean towels; Dusting furniture, window seals and fixtures; Cleaning windows and mirrors; Vacuuming or sweeping and moping rooms; Transporting all supplies required to accomplish tasks, utilizing standard supply cart; Picking up trash in parking lot, empty exterior trash cans and clean building exterior ; Keeping vending and guest laundry areas clean.
Qualifications
Experience in hospitality industry.
Proficiency in Microsoft Office.
Excellent communication and organizational skills.
Ability to work flexible schedule, including nights and weekends.
US work authorization.
Strong multitasking skills.
Job Type: Full-Time