Job Details
Job Description **Requisition Title**
: Volvo Customer Care Rep 2 ( 0374A ) **What Youll Be Doing**
The Customer Care Representative 2 is the initial contact for dealership/customer personnel. The Customer Care Representative listens to customer inquiries and provides an accurate and timely response to the customer. * Perform all Customer Care Representative responsibilities with consistent reliability.
* Ability to maneuver through various systems to provide the dealer / customer with prompt, courteous and accurate information including:
+ Accurately respond to customer inquiries.
+ Document customer contacts.
+ Initiate outbound contacts as appropriate.
+ Provide on-line support for applications.
+ Utilize available resources to respond to internal and external customer inquiries.
* Help identify process improvements and best practices for the team.
* As applicable, answer email inquiries, etc. within required time frames in a professional manner with accurate and timely information.
* Identify and report all concerns regarding the program to the appropriate Sr. Business Analyst, Team Leader or Manager.
* Meet or exceed performance expectations including but not limited to: productivity, accessibility and quality assurance.
* Adhere to, and support all Percepta and client ISO, Quality Systems, Q1 initiatives and company policies and procedures.
* Attend and participate in team meetings.
* Complete training courses as directed by Operations and/or Training.
* Complete additional tasks and projects as needed.
* High school diploma required - College degree preferred or equivalent work experience required
* 3-5 years of relevant work experience
* A passion for at least one of the three items below is important because we are seeking people who want to build a career that is aligned with their interests.
+ Exceptional customer service
+ Automotive Industry
+ Cutting edge technology
* For technical programs desired experience includes: basic networking experience and knowledge of dealership communications. Knowledge of Windows Environment, Microsoft Office Suite, Internet Explorer, Java, Macromedia and Flash. Experience on email technology (SMTP)
* Excellent customer service ability.
* Ability to maneuver through various systems to provide the dealer accurate information.
* Displays professionalism and positive attitude.
+ Ability to effectively communicate with customers, managers and co-workers.
+ Ability to sway the opinion of others through verbal and/or written correspondence
+ Ability to adapt communication style to fit the style of others
+ Ability to diagnose issues quickly and resolve with patience and empathy
* Willingness to take on new assignments.
* Good reliability.
* Ability to multi-task.
* Ability to work well under pressure
* Active listening skills
* Strong multi-tasking skills, organizational, time management, planning and problem-solving skills
* Self-sufficient, resourceful and works well with minimal supervision
* Excellent communication skills both verbal and written word
+ Passionate and confident over the phone or through chat
+ Savvy and demonstrates creative solutions
+ Present a professional and polished yet friendly
+ Speed and accuracy when typing
**About Percepta**
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. **Competitive Compensation** we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.