Job Details
Assists callers and/or patients in the following capacities: way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, initial screening of patient sign/symptoms, class scheduling and any other questions or concerns. Provides a high level of customer service to present a positive impression of Summa Health. Minimum Qualifications: 1. Formal Education Required: a. High school diploma/ GED requiredb. Post high school level coursework in healthcare, accounting, business, public relations or related field preferred .. Experience and Training Required:a. One (1) year experience performing customer service or general office support experience in any industry preferred. b. Contact or call center experience preferred. c. Experience in Registration, Insurance Verification/ Pre-Certification, Financial counseling, Patient Accounts a plus 3. Other Skills, Competencies and Qualifications: a) Population Specific Competency: Ability...Patient, Registration, Call Center, Customer Service, High School, Healthcare, Business Services