Job Details
** Guest Room Attendant**
**Job Category****:** Housekeeping **Requisition Number****:** GUEST05165 Showing 1 location **Job Details**
**Description**
The Guest Room Attendant is responsible for providing our guests with clean and appealing guest rooms, hallways, and public areas throughout the hotel. Additional duties of the Guest Room Attendant include reporting to management when items in the guest room or hallways are out of service or need replacing.
**JOB DUTIES:**
* Keep work area clean and neat, free from dust and litter.
* Loads carts with supplies needed to perform duties.
* Cleans all guest rooms as assigned within the required time limit. Duties in each room include:
+ Change bed linens and makes bed.
+ Vacuum carpet. Moves furniture as needed to clean.
+ Dust and clean all furniture including picture frames, bed frames, lamps, TVs, armories, desks, etc.
+ Clean mirrors, surfaces, windows, walls, etc.
+ Thoroughly clean bathroom area by washing the shower/tub, sink, floor, toilet, etc.
+ Replace room amenities such as bathroom supplies, drinking glasses, writing supplies, etc.
+ Empties wastebaskets.
+ Ensure guest room set up complies with standards.
+ Reports any discrepancies in room status, why room was not completed, etc. to Inspector.
+ Turns in all Lost & Found items following the standard procedures.
+ Fills out assignment sheet as each room is completed.
+ Keeps white room clean at all times
+ Assists with cleaning and organizing store room as needed.
+ Cleans ceilings.
+ Strip and make roll away beds.
* Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
* Interacts with guests to answer questions and provide necessary services. Refers guests to other staff members if needed.
* Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
* Be a team player and encourage the teamwork attitude among staff.
* Attends department and as necessary, inter-departmental meetings.
* Notify management of any pertinent information related to shift activities.
* Be knowledgeable in all hotel emergency procedures.
* Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
* Follow managers instructions and performs other duties as directed or assigned.
* Assist in safety and maintenance by tracking items in HotSos for relevant department
* Utilize Room Expediter (REX) system
* Ensure total guest satisfaction.
**JOB REQUIREMENTS:**
* Previous guest room attendant in a full service hotel or similar job experience
***The Hilton DC National Mall provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.** **If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to ...@hiltondcnationalmall.com to let us know the nature of your request.***
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Preferred**
**1 year:** Previous guest room attendant in a full service hotel or similar job experience
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)