Job Details
Our client in Bethal Park is seeking a Service Coordinator to join the team
Duties:
- Coordinate service capabilities to meet customer demands effectively.
- Schedule Service Engineers efficiently to align with job requirements.
- Monitor and uphold quality standards for technical and administrative service team performance.
- Perform routine tasks including scheduling, requesting customer purchase orders, and managing customer communications.
- Provide backup support to resolve customer service issues promptly and to satisfaction.
- Update and maintain customer information in Service Fusion and HubSpot platforms.
- Prepare and deliver service quotes based on existing work orders and estimates.
- Process all necessary paperwork in adherence to established procedures.
- Maintain records of all service quotes and pertinent documentation.
- Generate and maintain reports on service and parts sales weekly, monthly, quarterly, and annually.
- Review service orders and contracts, ensuring alignment with customer purchase orders and communicating relevant details to Accounting, Service, and Inventory Departments.
- Conduct annual visits to key customers to strengthen relationships and gather feedback.
- Perform additional duties as assigned.
Job Requirements
Requirements:
- Education: Associate Degree or equivalent experience.
- Skills: Excellent written and verbal communication skills including telephone and e-mail etiquette. Strong organizational skills with attention to detail. Proficient in Microsoft Office including but not limited to Outlook, Excel, Word and Power Point.
- Maintain a valid driver"s license.