Job Details
Description
At Astec-Airport Rd, formerly known as Peterson Pacific, our mission is to design, build, and capitalize on the most innovative solutions and products for the industries and customers we serve globally. Our employees thrive in a safe and team-oriented work environment where they are empowered to make suggestions for operational and sustainability enhancements. With safety as our first core value, we take pride in developing talent and invest in training, protective equipment, and technology for continuous improvement. If you share our dedication to advancement and quality services, we'd love to have you join us!
Technical Support Specialists regularly diagnose and, with the aid of on-site technicians, remotely remedy equipment performance issues and failures to bring equipment back into specification under the direction of the Service Manager / ATAC Supervisor. The Technical Support Specialist will also work cross-functionally within Astec to assist with problem recognition and resolution, product improvements, technical documentation, and process improvements.
Our Technical Support Specialists earn a starting salary of $25-$40 per hour, depending on experience.
What You'll Do:
Provide technical troubelshooting support of certain Astec industrial heavy machinery equipment as part of the 24/7 Astec Technical Assistance Center (ATAC)
Diagnose and resolve complex technical issues remotely leveraging reference materials, software applications, and tools to promote maximum uptime for the customer
Engage with customers and dealers regularly on field service support
Work cross-departmentally to develop and publish written solutions to common problems for customers and dealers
Assist with developing repair and maintenance best practices
Support Quality Improvement Team (QIT) efforts to rapidly identify and resolve manufacturing, assembly, and design-related issues
Administer technical training as required
Occasional travel to dealer or customer location for diagnostics and dealer assistance
Why You'll Love Working for Us:
Health, Dental, Vision- Day 1 Eligibility
Life, and Spousal Insurance
Health Savings and Flexible Spending Accounts
Short-Term and Long-Term Disability
401(k) with Company Match
PTO
Employee Wellness Programs, Tuition Aid, and Employee Assistance
What We Need from You:
High school diploma is required; college degree is a plus
Five years of experience in the troubleshooting/diagnostics, repair, and maintenance of heavy construction equipment
Strong experience with pneumatics and hydraulics
Strong mechanical and/or electrical aptitude
Good computer skills; fluent in standard Microsoft applications (Excel, Outlook, etc.) in office over the phone troubleshooting
Engineering drawing, electrical, schematic interpretation skills required
Good verbal and written communication skills.
Excellent interpersonal and collaboration skills are required
Ability to maintain a passport is required to support occasional overseas travel.
ASTEC is a Drug Free Workplace, Affirmative Action, and Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
At ASTEC, we value diversity and strive to create a welcoming and inclusive workplace. We recognize that some highly qualified women may not apply for roles due to systemic barriers. We encourage all qualified applicants to apply, and are committed to providing a fair and equitable hiring process for all candidates.