Provides integral first contact for all the clinic customers including patients, referring offices, physicians, and providers.Serves as the initial impression for many customers and is important to the organizations customer service reputation. Responsible for key components of finical integrity of each patient encounter including registering patients with complete demographic, insurance, and clinical information to assure accurate records and timely billing for services rendered, providing accurate information regarding payments to the patients and collecting co-payments at point of service.Appropriately handles multiple incoming phone calls and face to face conversations from a variety of customers with high levels of integrity, triaging, and trouble shooting.Communicates with patients any pertinent visit information, such as when to arrive and any preparation for their clinic visits, diagnostic testing, or procedure. Helps clinical staff as needed and performs all the clerical duties necessary for patients to be seen within the clinic timely.Focus will always be on patient needs and efficient use of hospital resources.Minimum EducationHigh School diploma or equivalent.Minimum Work Experience2 years secretarial experience or medical office training including 1 year patient or customer service experience.Experience using a computerized health information system.Required Skills, Knowledge, and AbilitiesExcellent oral and written communication skills.Demonstratedstrongknowledge of basic computer skills.Demonstratedmoderateknowledge of Medical Terminology.Pay Range: $15.80 - $23.46#PM24PI5d994e96ba07-35216-#######7
Rutland Regional Medical Center
06/29/2024
Rutland,VT