Job Details
Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing feedback to Management.
**Competencies:**
. Great Focus
Understands and exceeds guest expectations, needs and requirements
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following Brand recommended guest recovery process
**Passion for:**
Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
**Problem Solving and Decision Making:**
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary
**Interpersonal Relationships & Influence:**
Develops and maintains relationships with team members
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
**Skills and Qualifications:**
Restaurant, retail, or supervisory experience
Ability to work up to 35 hours
At least 18 years of age (where applicable)
**Responsibilities:**
**Team Environment:**
Support a respectful team environment
Communicate shift priorities, goals and results with team members
Support the training of crew members as requested
Provide coaching and feedback to crew members
**Operational Excellence:**
Create and maintain a guest first culture in the restaurant
Operate with Sense of Urgency to deliver speed targets
Ensure Brand standards, recipes, and systems are executed
Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines
Manage proper team deployment to deliver team service
**Profitability:**
Drive sales goals and results
Execute restaurant standards and marketing initiatives
Manage cash over/short during shift
Ensure all products are prepared according to Brand standards
Minimize waste
+ _?_ _You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees._