Job Details
Long Valley Animal Hospital
Where Cold Noses Meet Warm Hearts
Joining a clinic with its own unique identity is like a cross-country car ride with your ears flapping in the breeze. Long Valley Animal Hospital is looking to add a compassionate and skilled cross trained Client Service Representative and Veterinary Technician to our team.
At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our warm-hearted environment means you'll be able to empathize and demonstrate real care for client's pets and provide utmost care. It's the kind of freedom that feels like running at the speed of light into a 5-story pile of leaves - and that's just the beginning. As part of our team, you'll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the patients we all love.
Long Valley Animal Hospital is open Monday - Thursday from 8:30am - 7:00pm, and Friday from 8:30am - 5:30pm. We are closed on weekends!
Hiring for a HYBRID Role of Client Service Representative AND Veterinary Technician. Interested candidates must have experience in these roles. Responsibilities for each position are listed below. The new hire's time is to be split and scheduled between both departments for full-time hours.
Client Service Representative
WHAT YOU'LL DO
* Answer telephone calls quickly, efficiently, and in a professional and friendly manner using a multi-line system
* Warmly greet clients
* Prepare patient files
* Receive and relay client correspondence and update client financial records
* Answer client's inquiries about basic animal care questions and routine procedures
* Educate clients on over-the-counter products such as flea and tick preventions
* Admit patients and handle medical records entries accurately
* Prepares client invoices for services performed
* Handle payment transactions
* Receive and relay telephone, fax, and email messages accurately and promptly
REQUIREMENTS
* High school diploma or equivalent
* Previous experience working as a Veterinary Receptionist/CSR is preferred but not required (a plus if proficient in Cornerstone software)
* Significant experience with basic office functions in a busy office environment
* Must be a team player and have compassion for pets and their people
Veterinary Technician
WHAT YOU'LL DO
* Provide compassionate care to pet patients and their loved ones
* Keep accurate medical records in accordance with hospital policy
* Prepare and maintain the exam rooms and treatment areas
* Perform physical assessments and record your observations
* Keep furry friends calm and still during procedures (sometimes using chin scratches!)
* Prepare estimates for procedures and discusses financial commitments with clients
* Explain necessary follow-up and home care instructions
* Stock clinic treatment area and exam rooms, and inform inventory manager when supplies need to be ordered
* Assist the Veterinarian in medical, surgical, and dental procedures (be comfortable with blood draws; prepare patients for surgery; administer anesthesia; monitor patients during surgery and recovery; administer fluids)
* Care for all surgical materials and keep the operating room properly stocked and prepared for surgery
* Educating clients on preventive care and having a strong knowledge of the products we stock
* Customer service in all forms - interacting face to face, occasionally answering phone calls, scheduling appointments, following up with clients post-visit, and educating clients and empowering them to provide the best care to their pets (Experience with Cornerstone a plus)
REQUIREMENTS
* High school diploma or equivalent
* Veterinary Technician Certification (CVT) or License (LVT) preferred but not required
* Must have a positive attitude and be a team player
* Diagnostics (Radiographs, ECG, Blood Pressure, Venipuncture)
* Placing IV Catheters
* Administering treatments
* Assisting and monitoring patients during surgery
* Excellent communication skills, positive, and empathetic
* Previous Cornerstone software experience is a plus
EMPLOYEE BENEFITS
We're passionate about helping you reach your greatest pet-ential - both at work and at home. As a result, our total compensation package is as outstanding and rewarding as the world's longest belly rub and ear massage combined:
* Competitive medical, dental, and vision insurance coverage
* 401K with 100% company match of up to 3%, and a 50% match for the 4thand 5th%
* Generous paid time off to help you achieve your purr-fect balance
* Employee Ruff-erral Program
* Company-paid life insurance, AD&D, and short-term disability (long-term disability available)
* Accident and critical illness insurance
* Bonding leave enhanced maternity benefit
* Flexible Spending Account (FSA) and Health Saving Account (HSA)
* Continuing education yearly allowance for skills development
* Certification fees reimbursement (eligible employees only)
* Uniform allowance, and Employee Assistance Program (EAP)
* Free monthly wellness meetings focused on ways to reduce stress and anxiety
* Free quarterly financial wellness classes to provide guidance in areas such as student loan debt, budgeting, improving credit scores, mortgages, and refinancing
Plus, special benefits to utilize for your own pet:
* Pet Care: Discounts on veterinary services and products
* Pet Diagnostics: Discounts on reference lab testing
* Pet Food: Discounts on Purina pet foods
Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.
Joining our fun and team-first atmosphere comes with a level of support that's hard to find anywhere else. Everything we do is with purpose - down to the way we invest in our people and create long-overdue change in the industry. We're hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families. When it all comes together with the joy of working with pets, our career opportunities are as exhilarating as climbing a toy mountain of a gazillion new squeaky balls.
Employment will require the successful completion of references and background check.
Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.
Learn more about our career opportunities at:
Where uncommon support partners with joy.